Why do I get a “socket error” message?
An error may result from having the speed test open in more than one browser tab or window. The test may fail to complete and display the following message:
“A socket error occurred during the Upload test. Please try again later.”
To prevent this error, and get the most accurate test results, close all other browser tabs and windows before running.
If you continue to get a socket error message, or another type of error message, please provide feedback by emailing us at firstname.lastname@example.org. Include your OS/Browser information. Thank you.
Why are there sometimes fewer than the usual 8 locations in the Change City list? Or, why is the location I usually pick missing from the City list?
We first complete a latency test to our servers, and if a server does not respond within a specified time frame, it