Computer User Support Specialists at My Next Move


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Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist

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What they do:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

On the job, you would:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Knowledge

Engineering and Technology

  • computers and electronics
  • product and service development

Business

Arts and Humanities

Communications

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • reading work related information

Problem Solving

  • noticing a problem and figuring out the best way to solve it

People and Technology Systems

  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • order or arrange things
  • notice when problems happen

Personality

People interested in this work like activities that include practical, hands-on problems and solutions.

They do well at jobs that need:

  • Attention to Detail
  • Dependability
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Stress Tolerance

Technology

You might use software like this on the job:

Web platform development software

  • Hypertext markup language HTML
  • JavaScript

Operating system software

Development environment software

  • Eclipse IDE
  • Microsoft PowerShell

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